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General FAQ

Frequently asked questions about Devcogent and our platform.

What is Devcogent?​

Q: What is Devcogent and what does it do?

A: Devcogent is a developer-focused platform that provides powerful APIs, tools, and solutions designed to streamline development workflows. We offer robust APIs for data processing, integration tools for connecting different services, and comprehensive SDKs for multiple programming languages.

Q: Who is Devcogent for?

A: Devcogent is designed for:

  • Software developers and engineers
  • Development teams and organizations
  • Startups looking to accelerate development
  • Enterprise companies needing scalable API solutions
  • Anyone building applications that require reliable data processing and integration capabilities

Getting Started​

Q: How do I get started with Devcogent?

A: Getting started is simple:

  1. Sign up for a free account at devcogent.com
  2. Get your API keys from the dashboard
  3. Follow our Quick Start Guide
  4. Try our sample code and examples
  5. Integrate Devcogent into your application

Q: Do you offer a free tier?

A: Yes! We offer a generous free tier that includes:

  • 1,000 API calls per month
  • Access to core APIs
  • Community support
  • Basic documentation and guides

For higher usage and premium features, check out our paid plans.

Q: What programming languages do you support?

A: We provide official SDKs for:

  • JavaScript/Node.js
  • Python
  • PHP
  • Java
  • Go
  • Ruby

We also provide REST APIs that can be used with any programming language that supports HTTP requests.

Account and Billing​

Q: How do I upgrade my plan?

A: You can upgrade your plan at any time from your dashboard:

  1. Log in to your Devcogent account
  2. Go to Settings > Billing
  3. Choose your new plan
  4. Update your payment method if needed

Changes take effect immediately, and you'll only pay the prorated difference.

Q: Can I downgrade my plan?

A: Yes, you can downgrade your plan at any time. The change will take effect at the end of your current billing cycle. Make sure your usage fits within the limits of the lower plan before downgrading.

Q: What payment methods do you accept?

A: We accept:

  • Credit cards (Visa, MasterCard, American Express)
  • PayPal
  • Bank transfers (for Enterprise plans)
  • Purchase orders (for Enterprise plans)

Q: Do you offer refunds?

A: We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied within the first 30 days, contact our support team for a full refund.

Data and Privacy​

Q: How do you handle my data?

A: Data security and privacy are our top priorities:

  • All data is encrypted in transit and at rest
  • We don't store your data longer than necessary for processing
  • We comply with GDPR, CCPA, and other privacy regulations
  • We never share your data with third parties without explicit consent

Q: Where is my data stored?

A: Our primary data centers are located in:

  • US East (Virginia)
  • US West (California)
  • Europe (Ireland)
  • Asia Pacific (Singapore)

You can choose your preferred region when setting up your account.

Q: Do you have SOC 2 compliance?

A: Yes, Devcogent is SOC 2 Type II compliant. We undergo regular security audits and maintain strict security standards. Our compliance reports are available to Enterprise customers upon request.

API Usage​

Q: What are the rate limits?

A: Rate limits vary by plan:

  • Free: 100 requests per minute
  • Starter: 500 requests per minute
  • Pro: 2,000 requests per minute
  • Enterprise: Custom limits based on your needs

Q: How do I monitor my API usage?

A: You can monitor your usage in real-time through:

  • Your Devcogent dashboard
  • API response headers (showing current usage)
  • Usage alerts and notifications
  • Monthly usage reports

Q: What happens if I exceed my rate limits?

A: If you exceed your rate limits:

  1. You'll receive HTTP 429 (Too Many Requests) responses
  2. The response will include a Retry-After header
  3. You can implement exponential backoff to handle rate limiting
  4. Consider upgrading your plan for higher limits

Integration and Development​

Q: How long does integration typically take?

A: Integration time varies based on complexity:

  • Simple API calls: 30 minutes to 1 hour
  • Basic integration: 1-2 days
  • Complex workflows: 1-2 weeks
  • Enterprise integrations: 2-4 weeks

Our documentation and SDKs are designed to minimize integration time.

Q: Do you provide sandbox/testing environments?

A: Yes! Every account includes:

  • A development environment for testing
  • Sample data for experimentation
  • Separate API keys for development and production
  • Test mode that doesn't count against your quotas

Q: Can I use Devcogent in my mobile app?

A: Absolutely! Devcogent works great in mobile applications:

  • Use our SDKs for native development
  • Implement proper API key security
  • Consider using a backend proxy for sensitive operations
  • Take advantage of our CDN for faster response times

Q: Do you support webhooks?

A: Yes, we support webhooks for real-time notifications:

  • Set up webhook endpoints in your dashboard
  • Receive notifications for various events
  • Verify webhook signatures for security
  • Automatic retry logic for failed deliveries

Support and Resources​

Q: What support options are available?

A: We offer multiple support channels:

  • Community Forum: Free for all users
  • Email Support: Available for paid plans
  • Live Chat: Available for Pro and Enterprise plans
  • Phone Support: Available for Enterprise plans
  • Dedicated Support: Available for Enterprise plans

Q: Do you offer training or consultation?

A: Yes! For Enterprise customers, we offer:

  • Implementation consultation
  • Best practices training
  • Architecture review
  • Custom integration support

Q: Where can I find code examples?

A: Code examples are available in multiple places:

Q: Do you have a status page?

A: Yes, you can check our system status at status.devcogent.com. This page shows:

  • Current system status
  • Planned maintenance windows
  • Historical uptime data
  • Service incident reports

Partnerships and Enterprise​

Q: Do you offer partner programs?

A: Yes! We have several partner programs:

  • Technology Partners: Integration partnerships
  • Reseller Partners: Sell Devcogent to your clients
  • Referral Program: Earn commissions for referrals
  • Startup Program: Special pricing for early-stage companies

Q: What makes your Enterprise plan different?

A: Our Enterprise plan includes:

  • Custom rate limits and SLAs
  • Dedicated support team
  • Private cloud deployment options
  • Custom integrations and features
  • Compliance certifications
  • Volume discounting

Q: Can you handle large-scale deployments?

A: Absolutely! We support organizations processing:

  • Millions of API calls per day
  • High-availability requirements (99.9%+ uptime)
  • Global deployments across multiple regions
  • Custom security and compliance requirements

Still have questions?

Check our other FAQ sections:

Or contact our support team directly.