Billing FAQ
Questions about pricing, billing, and account management.
Pricing and Plans
Q: What pricing plans do you offer?
A: We offer four main plans:
| Plan | Monthly Price | API Calls | Rate Limit | Support |
|---|---|---|---|---|
| Free | $0 | 1,000 | 100/min | Community |
| Starter | $29 | 25,000 | 500/min | |
| Pro | $99 | 100,000 | 2,000/min | Email + Chat |
| Enterprise | Custom | Unlimited | Custom | Dedicated |
Q: How are API calls counted?
A: API call counting is straightforward:
- Each HTTP request to our API counts as one call
- Successful and failed requests both count
- Webhook deliveries don't count against your quota
- Batch requests count as one call regardless of batch size
Q: What happens if I exceed my plan limits?
A: When you exceed your monthly quota:
- Soft limit: You'll receive email notifications at 80% and 95% usage
- Hard limit: API requests will return HTTP 429 (rate limited)
- Auto-upgrade: You can enable automatic plan upgrades to avoid interruptions
Q: Can I purchase additional API calls?
A: Yes! You can purchase add-on packages:
- Extra 10K calls: $10/month
- Extra 50K calls: $40/month
- Extra 100K calls: $70/month
Add-ons reset monthly and stack with your base plan.
Billing and Payments
Q: When am I charged?
A: Billing depends on your plan:
- Free: No charges
- Paid plans: Charged monthly on your signup date
- Usage-based charges: Calculated at the end of each billing cycle
- Overages: Billed with your next invoice
Q: What payment methods do you accept?
A: We accept:
- Credit/Debit cards: Visa, MasterCard, American Express, Discover
- PayPal: For all plans
- ACH/Bank transfers: Enterprise plans only
- Wire transfers: Enterprise plans only
- Purchase orders: Enterprise customers with pre-approval
Q: Can I pay annually?
A: Yes! Annual billing offers significant savings:
- Starter: $290/year (2 months free)
- Pro: $990/year (2 months free)
- Enterprise: Custom annual contracts available
Q: How do I update my payment method?
A: Update payment details in your dashboard:
- Log in to your account
- Go to Settings → Billing
- Click Update Payment Method
- Enter new card details
- Click Save
Changes take effect immediately for future charges.
Q: When do you charge my card?
A: Charges occur:
- Monthly plans: Same date each month as your signup
- Annual plans: On your annual renewal date
- Usage overages: End of billing cycle
- Plan upgrades: Immediately (prorated)
Invoicing and Receipts
Q: How do I get invoices?
A: Invoices are automatically:
- Emailed to your billing contact
- Available in your dashboard under Billing → Invoices
- Generated within 24 hours of payment
Q: Can I customize my invoices?
A: Yes! Enterprise customers can:
- Add purchase order numbers
- Include custom billing addresses
- Add tax exemption information
- Request specific invoice formats
Q: Do you charge taxes?
A: Tax handling varies by location:
- US customers: Sales tax applied based on billing address
- EU customers: VAT charged according to local rates
- Other regions: Local taxes may apply
Tax-exempt organizations can upload exemption certificates in their dashboard.
Plan Changes and Cancellations
Q: Can I upgrade my plan anytime?
A: Yes! Plan upgrades:
- Take effect immediately
- Are prorated for the current billing cycle
- Don't reset your billing date
- Include all new plan features instantly
Q: How do downgrades work?
A: Plan downgrades:
- Take effect at your next billing cycle
- Require usage to be within new plan limits
- May lose access to premium features
- Can be canceled before the effective date
Q: How do I cancel my subscription?
A: To cancel:
- Go to Settings → Billing
- Click Cancel Subscription
- Choose your cancellation date
- Confirm cancellation
Your service continues until the end of your billing period.
Q: What happens to my data if I cancel?
A: After cancellation:
- Active period: Full access continues
- 30 days after: Account becomes read-only
- 90 days after: Data is permanently deleted
- Export option: Download your data anytime during the 90-day period
Usage and Overages
Q: How can I monitor my usage?
A: Monitor usage through:
- Dashboard: Real-time usage graphs
- API headers: Current usage in response headers
- Email alerts: Automatic notifications at 80% and 95%
- Webhooks: Programmatic usage notifications
- Mobile app: iOS and Android apps with usage widgets
Q: What are overage charges?
A: If you exceed your plan's API quota:
- Starter: $2 per 1,000 additional calls
- Pro: $1.50 per 1,000 additional calls
- Enterprise: Negotiated overage rates
Overages are calculated daily and billed monthly.
Q: Can I set spending limits?
A: Yes! Spending controls include:
- Hard caps: Stop service at usage limit
- Soft caps: Alerts only, service continues
- Budget alerts: Email notifications at custom thresholds
- Monthly budgets: Automatic plan changes based on usage
Refunds and Credits
Q: Do you offer refunds?
A: Refund policy:
- 30-day money-back guarantee for new paid subscriptions
- Prorated refunds for annual plans (with 30 days)
- Service credits for documented downtime
- No refunds for usage-based charges or free plans
Q: How do service credits work?
A: Service credits are issued for:
- Documented outages exceeding our SLA
- Billing errors on our part
- Failed webhook deliveries (if guaranteed)
Credits are automatically applied to your next invoice.
Q: Can I transfer credits between accounts?
A: Credits are non-transferable between accounts but can be:
- Applied to different projects within the same account
- Used for plan upgrades
- Carried forward to the next billing cycle (up to 12 months)
Enterprise and Custom Plans
Q: What's included in Enterprise plans?
A: Enterprise plans include:
- Custom pricing based on volume
- Dedicated support team
- Custom SLAs (up to 99.99% uptime)
- Private cloud deployment options
- Custom integrations and features
- Volume discounts for high usage
- Quarterly business reviews
Q: How is Enterprise pricing calculated?
A: Enterprise pricing factors:
- Volume commitments (higher volume = lower per-call cost)
- Support level requirements
- SLA requirements (higher SLA = higher cost)
- Custom features needed
- Deployment preferences (shared vs. dedicated infrastructure)
Q: Do you offer startup discounts?
A: Yes! Our startup program offers:
- 50% off Pro plans for first 12 months
- Free migration assistance
- Dedicated startup support channel
- Flexible payment terms
Requirements:
- Less than 2 years old
- Less than $1M in funding
- First-time Devcogent customers
International and Currency
Q: What currencies do you support?
A: We support billing in:
- USD (US Dollars) - Default
- EUR (Euros)
- GBP (British Pounds)
- CAD (Canadian Dollars)
- AUD (Australian Dollars)
Currency is set during signup and can't be changed later.
Q: Do you have international offices?
A: We have billing entities in:
- United States (primary)
- European Union (Ireland)
- United Kingdom
Your billing entity is determined by your billing address.
Account Management
Q: Can I have multiple accounts?
A: Yes! You can:
- Create separate accounts for different projects
- Manage team access with different permission levels
- Consolidate billing across multiple accounts (Enterprise only)
- Transfer ownership between accounts
Q: How do I transfer my account to someone else?
A: Account transfers require:
- Owner consent from both parties
- Email verification for the new owner
- Billing information update
- 24-48 hour processing time
Contact support to initiate a transfer.
Q: Can I get a custom contract?
A: Enterprise customers can request:
- Master Service Agreements (MSAs)
- Data Processing Agreements (DPAs)
- Business Associate Agreements (BAAs) for HIPAA
- Custom terms and conditions
- Multi-year contracts with volume discounts
Need billing support?
- Check your invoice status in the dashboard
- Contact our billing team at billing@devcogent.com
- For urgent billing issues, use priority support