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Contact & Support

Get help, ask questions, or connect with the Devcogent team.

Support Channels​

Email Support​

For technical questions, bug reports, or account issues:

Live Chat​

Available for Pro and Enterprise customers:

  • Hours: Monday-Friday, 6 AM - 6 PM PST
  • Weekend: Saturday-Sunday, 8 AM - 4 PM PST
  • Access: Through your dashboard when logged in

Phone Support​

Available for Enterprise customers:

  • Phone: 1-800-DEVCOGENT (1-800-338-2643)
  • Hours: Monday-Friday, 6 AM - 6 PM PST
  • Emergency: 24/7 for critical issues

Community Forum​

Join our developer community:

Response Times​

PlanEmail ResponseLive ChatPhone Support
Starter24-48 hoursNot availableNot available
Pro12-24 hours5-10 minutesNot available
Enterprise2-4 hoursImmediate1 hour

Before You Contact Us​

Check Our Resources​

Before reaching out, try these self-help options:

  1. 📚 Documentation: Browse our comprehensive guides

  2. ❓ FAQ Sections: Common questions and answers

  3. 🔍 System Status: Check for known issues

  4. 💬 Community: Search previous discussions

Prepare Your Information​

To help us assist you faster, please include:

For Technical Issues:

  • Account email address
  • API key ID (not the full key)
  • SDK version and programming language
  • Complete error messages and stack traces
  • Code example that reproduces the issue
  • Expected vs. actual behavior

For Billing Issues:

  • Account email address
  • Invoice number or transaction ID
  • Description of the billing concern
  • Payment method used

For Account Issues:

  • Account email address
  • Description of the problem
  • What you were trying to accomplish
  • Any error messages received

Office Locations​

Headquarters​

San Francisco, CA

Devcogent, Inc.
123 Market Street, Suite 456
San Francisco, CA 94105
United States

European Office​

Dublin, Ireland

Devcogent Europe, Ltd.
1 Grand Canal Square
Dublin 2, D02 H3Y8
Ireland

Asia Pacific Office​

Singapore

Devcogent APAC Pte. Ltd.
1 Marina Boulevard
Singapore 018989

Sales and Partnerships​

Sales Inquiries​

Interested in upgrading or have questions about pricing?

Partnership Opportunities​

Looking to partner with Devcogent?

Media and Press​

Press inquiries and media requests:

Developer Relations​

Community Programs​

Events and Speaking​

Security and Compliance​

Security Issues​

Report security vulnerabilities:

Compliance Requests​

For compliance documentation and certifications:

Feedback and Suggestions​

Product Feedback​

Help us improve Devcogent:

Documentation Feedback​

Found an error or have suggestions for our docs?

Social Media​

Stay connected with Devcogent:

Emergency Contact​

For critical issues affecting production systems (Enterprise customers only):

  • Emergency Hotline: 1-800-DEVCOGENT (1-800-338-2643)
  • Emergency Email: emergency@devcogent.com
  • 24/7 Support: Available for Tier 1 critical issues

What qualifies as a critical issue:

  • Complete service outage
  • Security incidents
  • Data loss scenarios
  • Authentication system failures

Contact Form​

Note: For a real implementation, you would integrate this with a contact form component or service like Formspree, Netlify Forms, or a custom backend.

Preferred Contact Method: Email or Live Chat for fastest response

Business Hours: Monday-Friday, 6 AM - 6 PM PST

Emergency Support: Available 24/7 for Enterprise customers

We're here to help you succeed with Devcogent!